Terms of service
Last updated 15 September 2026 · This is a draft and has not yet been reviewed by a lawyer.
The agreement
These terms are between M4RCO and the organisation that opens an account — a swim club, HOA, or pool management company. The person who opens it confirms they are authorised to agree on the organisation's behalf.
What we provide
Access to the software described on our website, for the number of pools in your plan. We host it, keep it running, back it up, and improve it. We will not remove a feature you rely on without telling you first.
What you are responsible for
- The accuracy of the member data you enter, and having the right to enter it.
- Telling your members what you collect and why. Our privacy policy covers what we do with it; how you gathered it is yours.
- Who you give staff logins to, and what you let them reach.
- The decisions your lifeguards make. The software raises things — an age rule, a missing waiver, an absent adult — and a person decides. It is not a safety system and does not supervise anybody.
Fees
Plans are billed annually or monthly in advance, at the price shown when you subscribe. There is no setup fee. We will give 60 days' notice before changing the price of an existing plan, and the change takes effect at your next renewal.
Cancelling
Cancel whenever you like, from your account. Access continues to the end of the period you have paid for. We do not refund part-periods, and we do not hold your data hostage — you can export it on request whether or not you are still a customer.
Your data
It stays yours. We claim no ownership of member records, photographs or history, and we use them only to run the service for you. On request we will provide an export in a standard format; 30 days after an account closes, we delete it.
Availability
We aim for the service to be available whenever your gate is open, and we will tell you in advance about planned work. We do not deploy changes to production during pool season without a reason. Plans below Enterprise carry no contractual uptime guarantee; Enterprise agreements carry an SLA.
Acceptable use
Do not use the service to break the law, to store data you have no right to, or to attempt to reach another club's records. We may suspend an account that does, and will tell you why.
Liability
We provide the service with reasonable care and skill. To the extent the law allows, our total liability in any twelve-month period is limited to what you paid us in that period. We are not liable for indirect or consequential loss. Nothing here limits liability for death or personal injury caused by negligence, or for fraud.
Changes to these terms
We will email account holders before a material change. Continuing to use the service after it takes effect means you accept it.